Refund policy

Germain has a 14-day return policy. You have 14 days from order reception to ship back to our return center for an inspection and refund. After this time-window, we will decline to proceed and we will return the product(s) to you.

Please note that only non-personalized items can be returned.

The product(s) must be returned in its original condition (packaging, accessories, tag, etc.) If you need any further information you are welcome to contact our customer service at contact@germain-jewelry.com

The product(s) must be returned in perfect condition without any sign of wear and tear in its original packaging, undamaged and unworn. If you have ordered multiple products, make sure to put them in their original box. Putting numerous products in the same box will lead to scratches. Returns are closely inspected upon delivery and we reserve the right to refuse any items that do not match these criteria.

If you purchased from another retailer, please consult directly with the retailer in regard to their policies. Germain is not responsible for products purchased from other retailers.

Returns during the holidays

We understand that the holiday season is a special time, and wish to ensure your complete satisfaction with your purchases. Orders made between November 20th and December 24th therefore come with an extended return period, allowing you to return products until the 15th of January. Whether you’re treating yourself or buying a gift, we want to provide you with the flexibility to find the perfect piece.

How to return and return cost

Please email us at contact@germain-jewelry.com with your order number and posting address. We will provide you with a prepaid return slip which you have to apply on your sealed parcel. There will be a return shipping fee of EUR25 withdrawn from the refund amount.

If the product arrived damaged or defective upon arrival, please send us an email with pictures as proof, we will arrange a prepaid return slip which you have to apply on your sealed parcel and send you another product, same as your order.

Exchanges

Please note that we do not offer any exchange services.

Unless the wrong pieces have been delivered. If you need a different size or another style you will have to make a return and place a new order.

Important information

• The customer is responsible for the goods until it has been delivered to the carrier. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.
• Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria. Please note that Germain only issues a full refund if the product is in the same condition as at the time of delivery. A deduction of the value might be made if the return item is not returned in perfect condition.
• If the item is returned due to a claim or we have sent you the wrong item, the full amount including shipping costs will be refunded.

There are no returns on personalized products.

Sale

The same return policy as described above applies for sale periods.