We ship all orders within 1 business day.
Free international shipping is available for orders over €100 / US$100 / AU$100 / HK$800
Shipping rates and estimated delivery times are:
Europe, Japan, Korea, Singapore, Australia & New Zealand
- €8 standard (5–10 business days)
- €20 express (2–4 business days)
Hong Kong SAR & Mainland China
- HK$30 standard (2–5 business days)
- HK$50 express (1–3 business days)
For full delivery estimates and details on international duties, click here.
Returns
You have 14 days to return your order. Only non-personalised items are eligible.
For full return info, click here.
1-Year Warranty
This one-year jewelry warranty covers defects in craftsmanship and materials. After assessment, GERMAIN will repair or replace any product deemed defective.
The warranty does not cover damage resulting from normal wear and tear, loss, theft, or misuse—including exposure to chemicals or
improper storage.
To submit a claim, customers must send an email with a photo of the damaged item and a detailed description of the circumstances to contact@germain-jewelry.com